Delete your account and data

This page explains how to delete your Tap Counter Pro account (com.kaitoo.tapcounterpro) and everything stored with it. There are two routes: from inside the app, or by e-mail.

Last updated: 2026-07-29

Not sure whether you have an account? Tap Counter Pro does not require one. If you have never signed in, there is nothing on our side to delete — your counters exist only on your phone, and uninstalling the app removes them.

Option 1 — Delete it in the app (recommended)

This is the fastest route and it takes effect immediately.

Open Tap Counter Pro and make sure you are signed in to the account you want removed.
Go to the Settings tab.
Tap Delete account.
Confirm when the app asks you to. The action is deliberately confirmed because it cannot be undone.

The app deletes your account and your cloud backup, signs you out, and clears the counter data stored on that device. Local data is only cleared once the server confirms the account is gone — if the deletion fails, nothing on your phone is touched and you can try again.

Option 2 — Request deletion by e-mail

If you cannot open the app — for example you have uninstalled it, changed device, or cannot sign in — send a deletion request instead.

E-mail tapcounterpro@gmail.com

Please send it from the e-mail address the account was created with, and include:

the subject line Delete my Tap Counter Pro account;
the e-mail address of the account (or say that you signed in with Google using that address).

Sending from the account's own address is how the request is verified. If you write from a different address, you may be asked for something else that confirms the account is yours before anything is deleted — this is to stop someone else deleting your data.

Requests are handled by the developer personally. We aim to confirm within a few days and to complete deletion within 30 days of verifying the request.

What gets deleted

Data	What happens
Your account user ID, e-mail address, sign-in credentials or linked Google identity	Deleted. The account record is removed from the authentication system and you can no longer sign in with it.
Your cloud backup counters and their names, tap history, daily summaries, groups, reminder times	Deleted. The backup row is owned by your account and is removed together with it.
Counters, groups, history and app settings stored on your device	Removed from that device by the in-app flow, along with the widget binding, and any scheduled daily reminders are cancelled. The e-mail route cannot reach your phone — see below.
Session tokens on your device	Cleared when you are signed out by the deletion.

If you delete by e-mail, delete the local copy too. Counter data lives on your phone independently of any account, so an e-mail request removes the account and the cloud backup but cannot touch your device. To clear the device as well, uninstall the app, or go to Android Settings → Apps → Tap Counter Pro → Storage → Clear storage.

What is not covered

Your Google Play purchases. Pro subscriptions and purchases belong to your Google account, not to your Tap Counter Pro account. Deleting the account does not cancel a subscription and does not trigger a refund — manage those in the Google Play Store under Payments & subscriptions.
Backup files you exported yourself. Files you shared or saved elsewhere are under your control; delete them wherever you put them.
Analytics and crash data. These are anonymous and aggregated — the app never attaches a user ID, your e-mail, your counter names or any raw ID to them — so there is no per-person record to look up or remove. They are retained by Google under Firebase's own retention settings. See the Privacy Policy.

Before you delete — export your data

Deletion is permanent and there is no recovery. If you want to keep your counting history, open Settings in the app and export a backup file first. You can import it again later on any device.

Questions

Anything unclear about deletion, or a request that has not been answered: tapcounterpro@gmail.com